Background

As a prominent national pharmacy chain with hundreds of stores across urban and community areas, the client provides essential healthcare products and services to millions of customers. With increasing demand for fast, accurate, and private service in healthcare retail environments, the company aimed to modernize its cashier operations by implementing intelligent self-service solutions.

Challenges

The traditional cashier system posed several challenges that affected both operational efficiency and customer satisfaction:

Long queues during peak hours, especially for prescription medications and OTC purchases.

Need for privacy and secure transactions, particularly when handling sensitive health-related purchases.

Limited flexibility in integrating specialized functions, such as medication scanning, age verification, and digital receipts.

Inconsistent user experience due to outdated or non-uniform hardware across different store locations.

Solution

SED Initta introduced its High-End Custom Self-Service Kiosk Series, specifically designed to meet the unique demands of the healthcare retail environment. The solution offered:

Customized Hardware Design: Integrated features such as barcode scanners for medicine packaging, ID verification modules, and thermal receipt printers.

Privacy-Oriented Interface: A secure and intuitive UI that guides users through purchases while ensuring data confidentiality.

Support for Diverse Payment Methods: Including contactless payments, mobile wallets, insurance card integration, and loyalty programs.

Compliance & Security: Fully compliant with healthcare data protection standards, supporting encrypted transactions and audit trails.

Remote Management & Maintenance: Centralized control system for real-time monitoring, software updates, and troubleshooting across all deployed units.

Result

After deploying the SED Initta High-End Custom Self-Service Kiosks, the pharmacy chain experienced significant improvements:

Faster Transactions: Checkout time was reduced by up to 35%, improving customer flow and reducing waiting times.

Improved Customer Experience: Users reported higher satisfaction due to increased convenience, speed, and privacy.

Enhanced Operational Efficiency: Reduced cashier workload allowed staff to focus on customer consultation and pharmacy services.

Scalable & Future-Proof: The modular design and remote capabilities enabled rapid deployment and easy upgrades to support new healthcare regulations or services.

Client Testimonial:

"The custom kiosks from SED Initta have transformed our checkout process. They not only improve efficiency but also provide a more professional and secure experience for our customers."

— IT Director, National Healthcare Retail Chain